iRobo is the combined application of Robotic Process Automation (software robots) and Artificial Intelligence. A platform that can pull numbers from invoiced PDFs into accounting software or process insurance claims—the mindless, repetitive and tedious tasks that in every business, so that our intellectual capital can be invested in supervision and Innovation.
It uses the technology to script and model the interactions a human would normally have with a software application, in order to allow a software robot to automatically execute them. The applications which can be automated can appear in many forms, such as desktop applications, websites or even mobile applications.
The strength of the iROBO platform lies in the combination of A Software Robot, which can perform repetitive tasks with an razor-sharp precision in incredibly short time, Cloud Enabled Command Centre and Flow Designer to design and manage workflow. With these three parts, automation of processes becomes easier to assemble, view and design. They give you the complete overview of your digital and human intervention in a process and the interactions between them. iRobo is Cloud ready.
The shift in business paradigm to focus on customer satisfaction has become important. Consumer experience reigns supreme as organizations are vying to provide top notch services across platforms and the banking sector is in the fray as well. Banking institutions are grinding hard to excel in customer satisfaction, be it in the department of contact centres or back office procedures. Automation and human resources are working in perfect amalgamation with the automation handling most of the routine tasks and leaving critical thinking and judgement for human evaluation. Robotics Process Automation has come on top to act as a crucial piece in pursuit of business supremacy in the banking industry.
Technology has evolved from being just a useful tool to a necessity that fuels the interactions and transactions between global businesses and their clients. Organisations in the insurance sector have benefitted from this technological revolution greatly as RPA governs the processes to serve multiple interaction points and deliver the best experience.
Technology has empowered today’s customers with an abundance of choices. The same applies for their selecting their preferred communication services provider too. The ever-decreasing consumer attention span has made companies emphasis, even more, the true value of converting prospects into ‘loyal customers’. Businesses are not only using technology to deliver the best services, but also they are trying their best to transform their customers’ experiences.
Cognitive automation can play a crucial role in providing differentiated customer experience and digital transformation for Global telecom service providers. Following are some of the areas in the telecommunication industry where iRobo can play a very important role in better service, delivery, cost reduction, and operational efficiency –
Fulfillment | Assurance | Network Management | Billing | Back office and | Customer Service